Need help with botched personalized pro-v1x order through Golfsmith

Follow Thread

By Eric R

  • 0 Likes
  • 8 Replies
  1. Eric R

    Eric R
    West New York, NJ

    I took advantage of the buy 3 dozen get 1 free offer for personalized golf balls through golfsmith.  I also specified that I wanted all #1 balls.  I received my 4 dozen yesterday and to my surprise, the balls were the standard numbered 1 through 4 with the personalization that I specified.  I called Golfsmith and they said to send the balls back to them and they will place a new order with Titleist.  My concerns are:

    1)  Not sure where the mess up happened, but anything I can do to ensure the second attempt doesn't wind up with the same result?

    2)  Now that the buy 3 get 1 free dozen offer is over with, just want to make sure the new order doesn't get messed up where I only get 3 dozen.

    3)  Anyway to get the second order completed quicker than normal?

    Once the new order is placed, can someone from titleist here help out to make sure the order has been communicated properly?  Thanks!!!

  2. greg p

    greg p
    Chicago 'burbs, IL

    Looks like  4 dozen "Eric" balls are about to appear in Golfsmith's bargain bin soon!   

  3. Eric R

    Eric R
    West New York, NJ

    greg p said:

    Looks like  4 dozen "Eric" balls are about to appear in Golfsmith's bargain bin soon!   

     

    Hahahaha, which would beg the question..............wonder if golfsmith would sell them back to me on the cheap  :)

  4. greg p

    greg p
    Chicago 'burbs, IL

    Sounds like their error.  Might be worth it to them to knock off a couple of bucks for your to keep you happy.  Good luck.

  5. Brent W

    Brent W
    St George, UT

    On the order form you could get them either personalized and specify either 1-4 or 5-8. Not individual numbers.

    Or you could get NO personalization  But any Number you wanted. You could not get both.

  6. Eric R

    Eric R
    West New York, NJ

    Brent W said:

    On the order form you could get them either personalized and specify either 1-4 or 5-8. Not individual numbers.

    Or you could get NO personalization  But any Number you wanted. You could not get both.

     

    Hmmmmm, can someone from Titleist please confirm if this is the case before I send the balls back to Golfsmith?  When I ordered from golfsmith, they said I could specify one number through the whole order PLUS have it personalized.  This question was also asked over at golfballs.com by someone else, and they told him that you could specify a single number through the whole set (assuming its not a double digit number) plus the personalization.  I know that Titleist did not allow a double digit number customization PLUS personalization, but multiple retailers have said you could specify a low single digit number throughout the whole order and have it personalized.

    Any Titleist employee please confirm this?  Thanks.

  7. LizzyVal

    LizzyVal
    Braintree, MA

    Team Titleist Staff

    The program is specified as one or the other; not both.  They retailer has that information.  Sorry for any confusion.

    Take a look at the blog post with the description:

    Loyalty Rewarded

     

    Liz

  8. Eric R

    Eric R
    West New York, NJ

    LizzyVal said:

    The program is specified as one or the other; not both.  They retailer has that information.  Sorry for any confusion.

    Take a look at the blog post with the description:

    Loyalty Rewarded

     

    Liz

     

    Nope, not true and your own link supports it.  Option 1 as follows from your link: 

    Option #1: Free personalization (Imprint only; logos not available under this promotion).

    • Create a unique message imprinted on the golf ball in up to three lines (maximum 17 characters per line) of block text.
    • Personalization must be the same imprint and ink color. Available ink colors include: Black, blue, red, green and pink.
    • Available in both low numbers (1 to 4) and high numbers (5 to 8).
    • Can also elect to have all play numbers be the same and may pick from numbers 1 to 9 (i.e., all #1, all #5, etc.), at no additional cost.
    • All dozens must be the same ball type (Pro V1 or Pro V1x).

     

    You CAN create a unique message AND elect to have all play numbers be the same (as I've bolded and underlined above).

    I was able to verify this with a phone call to their custom ball department as well.

  9. Brent W

    Brent W
    St George, UT

    Option #1: Free personalization (Imprint only; logos not available under this promotion).

    • Create a unique message imprinted on the golf ball in up to three lines (maximum 17 characters per line) of block text.
    • Personalization must be the same imprint and ink color. Available ink colors include: Black, blue, red, green and pink.
    • Available in both low numbers (1 to 4) and high numbers (5 to 8).
    • Can also elect to have all play numbers be the same and may pick from numbers 1 to 9 (i.e., all #1, all #5, etc.), at no additional cost.
    • All dozens must be the same ball type (Pro V1 or Pro V1x).

    Kind of looks like you could. I thought you could not but this makes it seem as though you could.

    A little confusing. Just one more thing. Sorry to hijack this thread. But why would we have to pay extra for double digit numbers 

    but not for three lines of text??  Goofy.

Please login to post a comment.

Sign In

Haven't registered for Team Titleist yet?

Sign Up