Footjoy Customer Service

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By JYoung

  • 8 Likes
  • 7 Replies
  1. JYoung

    JYoung
    Ohio

    I know this isn't a Footjoy forum but they are under the same umbrella so I thought I would share. I have to give them a big kudos. I ordered a couple items earlier in the week. When it arrived yesterday the package had been opened, retaped and the one side of the bag was mangled. The tear didn't look like a person tried to open it. Looked like a got caught in something and pulled apart with weird marks on the bag. Unfortunately, one of the items was missing. Never had a missing item before so I took tons of pictures expecting I would need proof and etc. Called Footjoy and they handled it. No questions asked. Couldn't be more pleased and they are overnighting the missing item. Thank you Footjoy, you just gained a lifetime customer.

  2. Manny A

    Manny A
    Staten Island, NY

    Military
    I have always found the FootJoy Customer service first class. Had an issue with a glove and they corrected the issue instantly.! Which is why I use their gloves and Shoes. You can become a member of the FootJoy Insiders Program, and they have special members only items like StaSof gloves in different colors and special launch dates for new gear and stuff. They used to have a forum but think they disbanded it a while back.











  3. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Military

    Manny A said:

    I have always found the FootJoy Customer service first class. Had an issue with a glove and they corrected the issue instantly.! Which is why I use their gloves and Shoes. You can become a member of the FootJoy Insiders Program, and they have special members only items like StaSof gloves in different colors and special launch dates for new gear and stuff. They used to have a forum but think they disbanded it a while back.











    The FootJoy Community and Ambassador program was eliminated a number of years ago. It was replaced with the FootJoy Insiders Program. There are a number on us that were FJ Ambassaders that are on Team Titleist. It was a program similar to the TT forum. You can go to footjoy.com and it will allow you to sign up for the FootJoy Insiders Program. There you should be able to post compliments.
  4. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Military

    Manny A said:

    I have always found the FootJoy Customer service first class. Had an issue with a glove and they corrected the issue instantly.! Which is why I use their gloves and Shoes. You can become a member of the FootJoy Insiders Program, and they have special members only items like StaSof gloves in different colors and special launch dates for new gear and stuff. They used to have a forum but think they disbanded it a while back.











    You can also contact FJ customer service.

    footjoy.com/contact
  5. Edward K

    Edward K
    Wesley Chapel, FL

    Military
    I still worship FootJoy, although I do find it odd that since I bought my 1857's, I can hardly get near the special edition release. Kind of sad they only make a few pair. Us working stiffs can't sit by the laptop all day waiting like Black Friday outside the store. Apologies, rant complete!
  6. Terry E

    Terry E
    Clinton Township, MI

    I had a couple issues a couple of years ago and they took care of it with no questions. Great service.
  7. Jim S

    Jim S
    East Point, GA

    Footjoy customer service is second to none. Every time I call I get the answer to my questions. The representatives are friendly and knowable.
  8. Ken D

    Ken D
    Nashville TN

    I recently had an issue with the soal on a pair for FJ Premiers. Worked with my club to do a warrenty replacement. Couple of pictures and they resolved. Great service

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