Loyalty Rewarded Promotion

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By Bill H

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  • 5 Replies
  1. Bill H

    Bill H
    Cincinnati, OH

    I placed an order through Dick's Sporting Goods for the "Loyalty Rewarded" - by 3 get one free - promotion with free customization. However, there was no where to request all the same numbers on my golf balls. I would like all number 1 golf balls. I called Dick's customer service, and they were unable to help. So, I called Titleist, and the rep said they could not take orders direct from customers. I am not placing an order, I just want to modify one already placed. HELP! There must be someone that knows how to add "All #1" to my order through Dick's.


    Thanks,


    Bill

  2. Mike D., Titleist Staff

    Mike D., Titleist Staff
    Ashland, MA

    Team Titleist Staff

    Hi Bill,

    Can you send me a PM with your Titleist order number (you might need to ask Dick's to provide you with that information) and I'll see if there is anything we can do. Thanks.

    - Mike

  3. Chris92009

    Chris92009
    Ohio

    Next time consider this.... go to your favorite local golf pro shop that has a titleist account and work through them....they will easily work with you.  JAT

  4. Bill H

    Bill H
    Cincinnati, OH

    I have the order number, which is #8309674878. If that is not what you need, let me know and I will try to get a PM from Dick's.

    Next time I will go through my local pro shop. I used Dick's to get the ScoreCard reward points, but the hassle may not be worth saving an extra $10.

    Thanks,

    Bill

  5. Mike D., Titleist Staff

    Mike D., Titleist Staff
    Ashland, MA

    Team Titleist Staff

    Hi Bill,

    Good news. I was able to work with our customer service team to catch your order in time. They've gone ahead and updated your order. You should be all set now.

    Cheers,

    Mike

  6. Bill H

    Bill H
    Cincinnati, OH

    Super! Thank you so much Mike. Titleist really does have the best customer service in the game!

    Bill

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